Frequently Asked Questions (FAQ)

Can I still make changes to my order?

My package wasn't delivered on time. What should I do?

My tracking information isn't working. What should I do?

Are the prices of the items in your online store inclusive of VAT?

Are the potential additional costs associated with a payment method higher than the actual costs?

How soon will I be reimbursed after returning an item?

Can I exchange my products?

Which medical conditions are not covered?

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